Terms & Conditions

Effective Date: June 8, 2026 Last Updated: June 8, 2026 Contact: legal@clovitek.com · N/A · CloviTek LLC, 3731 S Broughtyferry Cv., Salt Lake City, UT 84106, USA

1. Introduction and Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the CloviTek platform and services (the "Services"), operated by CloviTek LLC ("CloviTek," "we," "us," or "our"), including platform.clovitek.com, dash.clovitek.com, the branded tenant workspaces we provision, and the AI features powered by our AI engine. By creating an account, accessing a workspace, or using the Services, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Disclaimer. If you do not agree, do not use the Services. If you accept on behalf of an organization, you represent that you are authorized to bind it.

2. Definitions

CloviTek / we: CloviTek LLC, operator of the platform.
Tenant Company / you: A customer organization provisioned a branded CloviTek workspace.
End User: A staff or client account within a tenant workspace.
Services: The multi-tenant SaaS platform, provisioning control plane, tenant workspaces, AI engine, and related tools.
AI Output: Content (text, images, audio, video, code) generated by AI/LLM providers via the AI engine.
Sub-processor: A third party listed in the Privacy Policy that processes data to deliver the Services.

3. The Services and Multi-Tenancy

CloviTek is a multi-tenant SaaS platform that resells and operates business-software workspaces with AI add-ons. We provision each tenant a workspace (locale, currency, branding, staff/client users, and HMAC single sign-on). Workspaces are logically separated. We may modify, add, or discontinue features. Certain capabilities depend on third-party providers (see §6) and may be subject to their limitations and availability.

4. Accounts, Access, and Acceptable Use

You are responsible for the accuracy of registration data, for safeguarding credentials, and for all activity under your account and your End Users' accounts. You agree not to: misuse the Services; upload unlawful, infringing, or harmful content; attempt to breach tenant isolation, security gating, or rate limits; use the Services to send unlawful communications or to process data you lack the right to process; or use AI features to generate prohibited, deceptive, or infringing content. We may suspend or terminate access for violations.

5. AI Features, Outputs, and Acceptable Use of AI

The AI engine routes your prompts and content to third-party AI/LLM providers (Anthropic, OpenAI, Google Gemini, Perplexity, OpenRouter, Venice, fal.ai) and to ElevenLabs for text-to-speech. AI Outputs may be inaccurate, incomplete, or unsuitable and must be independently verified before reliance. You are responsible for your prompts, your inputs, and your use of AI Outputs, and for ensuring you hold the necessary rights (including for any voice, likeness, brand, or third-party content). You must not submit data you are not authorized to process to AI features. Output ownership and provider training practices are governed by each provider's terms; CloviTek makes no warranty regarding them.

6. Third-Party Services and Sub-processors

The Services integrate numerous third parties — AI/LLM providers, ElevenLabs (TTS); EmailIt/SMTP/ShortySMS (messaging); Clodura, Databar, Aimfox, Prosp (enrichment/outreach); Stripe, PayPal, Chargebee, Pabbly (payments); Ocoya, Linkila, NeuronWriter, Sendr (content/social/links); Gumlet, Depositphotos (media); AWS, Cloudflare, Hostinger, Nextcloud, Directus, Airtable, Supabase, n8n (infrastructure); Sentry/GlitchTip/UptimeRobot (monitoring); Google and LinkedIn OAuth (identity). Your use of integrated features is also subject to those providers' terms. We are not responsible for third-party acts, outages, or limitations. The current sub-processor list is in our Privacy Policy.

7. Outreach, Enrichment, and Anti-Spam Responsibilities

Where you use enrichment and outreach features, you act as the data controller for the prospect/lead data processed, and CloviTek acts as your processor on your instructions. You are solely responsible for having a lawful basis to enrich and contact those individuals and for complying with all applicable laws (GDPR, CCPA/CPRA, CAN-SPAM, TCPA, ePrivacy, LinkedIn/platform terms, and anti-spam laws). You will indemnify CloviTek for claims arising from your outreach.

8. Payment Terms

Paid plans, subscriptions, coupons, and (where enabled) bank transfers are processed through our payment providers (Stripe, PayPal, and where applicable Chargebee/Pabbly). Fees, billing cycle, and currency are as presented at purchase. Tax handling: applicable taxes may be added; where tax is not yet configured for your plan, you remain responsible for any taxes due. Merchant-of-record: unless expressly stated otherwise, transactions are processed on a Stripe/PayPal-native basis, meaning CloviTek and/or the tenant — not the payment processor — is the merchant of record and is responsible for applicable VAT/sales-tax obligations. Specific billing model, proration, and refund terms are as stated at purchase or in an order form; absent a stated refund right, fees are non-refundable except as required by law. (Billing model and refund specifics are owner-configurable — see placeholders below.)

Billing model: Monthly or annual subscriptions billed in advance; monthly plans may be cancelled at end of the current billing period. · Refund policy: Fees paid are non-refundable except where required by applicable law or as expressly agreed in an order form; we may issue prorated credits at our discretion. · Tax: US customers may be subject to applicable state and local sales tax; international customers are responsible for any VAT or GST due in their jurisdiction.

9. Intellectual Property

The CloviTek platform, software, and engine are owned by CloviTek and its licensors and are protected by IP laws. You retain ownership of content you upload. Subject to your rights and provider terms, AI Outputs you generate are yours to use, but you are responsible for ensuring they do not infringe third-party rights. The Services include open-source components (e.g., pandoc, WeasyPrint, ffmpeg, Tiptap, Flask, Next.js/React); applicable open-source licenses and attributions are honored.

10. Data Privacy and Roles

Our processing of personal data is described in the Privacy Policy. For data you upload or direct us to process on your behalf, you are the controller and CloviTek is the processor; a separate Data Processing Addendum (DPA) governs that relationship where required.

11. Disclaimer of Warranties

THE SERVICES AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, secure, or that AI Outputs will be accurate. See our Disclaimer.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CLOVITEK AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNTS YOU PAID FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless CloviTek and its affiliates from claims, damages, losses, and expenses (including legal fees) arising from your use or misuse of the Services, your content, your AI inputs/outputs, your outreach activities, or your violation of these Terms or applicable law.

14. Term, Suspension, and Termination

These Terms apply while you use the Services. We may suspend or terminate access for breach, security risk, non-payment, or as required by law. On termination, your right to use the Services ends; we will make tenant data available for export for a reasonable period, after which it may be deleted per the Privacy Policy retention terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the courts or by the dispute-resolution mechanism specified at the state or federal courts of Salt Lake County, Utah.

16. Changes to These Terms

We may update these Terms. Material changes will be notified by email and/or in-app notice, and the "Last Updated" date will be revised. Continued use after the effective date constitutes acceptance.

17. Contact - Email: legal@clovitek.com

Phone: N/A
Mail: CloviTek LLC, 3731 S Broughtyferry Cv., Salt Lake City, UT 84106, USA

This document is provided for informational purposes and does not constitute legal advice. High-stakes provisions (payment/merchant-of-record and tax, DPA, reseller/white-label, AI voice/likeness) require review by qualified counsel before publication. — CloviTek Legal